Shipping policy

SHIPPING TERMS

You can track your order by clicking on the tracking link included in your shipping confirmation email.

SHIPPING FROM

Online orders are shipping from Nocturne Warehouse. The adress is ;

21346 Saint Andrews Boulevard, #304, Boca Raton Florida 33433, United States

SHIPPING REGIONS

Merchandise ordered on shopnocturne.com can be shipped to worldwide.

The cities that can be shipped for each region are as below.

Caribbean and South America

Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Sint Maarten, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, U.S. Outlying Islands, Argentina, Bolivia, Brazil, Caribbean Netherlands, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Mexico Show less

Europe and Oceania

Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Vatican City, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, Niue, Norfolk Island, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Timor-Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis & Futuna 

Middle East and Asia

Afghanistan, Azerbaijan, Bahrain, Bangladesh, Bhutan, British Indian Ocean Territory, Brunei, Cambodia, China, Christmas Island, Cocos (Keeling) Islands, Hong Kong SAR, India, Indonesia, Iraq, Israel, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Macao SAR, Malaysia, Maldives, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Palestinian Territories, Philippines, Qatar, Russia, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Tajikistan, Thailand, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen, Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, St. Helena, Sudan, Tanzania, Togo, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe

New Zealand & Australia

Australia, New Zealand

USA

United States, Canada

NOT COVERED BY YOUR SHIPPING ZONES

Ascension Island, French Southern Territories, South Georgia & South Sandwich Islands, Tristan da Cunha

SHIPPING CARRIERS

Nocturne is working with shipping carriers as below;

DHL, UPS, FEDEX

SHIPPING DESTINATIONS & DELIVERY TIME & RATES:

We offer the shipping methods and rates for online orders as below:

2-7 Days Delivery & No return, 7-21 Days Delivery & No Return for Caribbean and South America / Europe and Oceania Regions

7-21 Days Delivery & No Return for Middle East and Asia / New Zealand & Australia Region.

2-7 Days Delivery for USA & Canada Region.

Delivery times are approximate. Saturdays, Sundays and holidays are not considered Business Days.

Enjoy free shipping on all purchases of $49 or more in the USA & Canada. and $200 or more in the Middle East & Asia. Offer is automatically applied at checkout online. No adjustments to prior purchases. Can not be redeemed or exchanged for cash.

PACKAGE TYPES & SIZES

ITEM AVAILABILIY

Out of Stock

In most cases, when an item displayed on our website is no longer available, either the item will not appear on the site at all, or a message indicating the item is Out of Stock will appear on the product detail page. In some cases, however, due to inventory fluctuation, items that appear to be available when you place your order may, in fact, be out of stock. If this happens, we will notify you as quickly as possible that your order cannot be fulfilled. That item will be cancelled, and you will not be charged for that item.

Pre-Ordering

You may be able to pre-order some items that are not yet available for immediate delivery. The Pre-Order message will appear on the product detail pages. A credit card is required for pre-ordered items, and your credit card will be authorized for the price of pre-order as a pending charge. However, we will not charge your credit card for the order until your pre-ordered item(s) actually get shipped.

Return Delivery

For return orders, you can send an email to sales@shopnocturne.com with the order number and the product details you want to return.

After the e-mail is sent, the automatic return label will be sent to your registered e-mail address in the system.